Frequently Asked Questions

Where are you located?

We are located in Wilmington, NC. USA

Do you have vegan products?

Yes! We also never carry products tested on animals. To find all our vegan products, you can search "vegan" in the search bar on our site.

Can I make an order over the phone or over email?

Yes. Please contact us at hello@cocostripes.com

How long does it take to ship my order?

Orders ship between 24-48hrs from North Carolina.

Why did my order arrive in a reused box?

We reuse boxes and packaging materials when they are in perfect condition to be reused. We collect these boxes from friends and family.

What do I do if one of my items is damaged/missing?

Oh no! We are so sorry to hear that your product arrived less-than-perfect. If you received your package and an item is missing, or if any number of your items have arrived damaged, please contact us at hello@cocostripes.com within 30 days of receiving your order.

How do I return or exchange an item?

We are sorry to hear you are not happy with your product. Please send us an email to hello@cocostripes.com.

Can I edit or cancel my order once it’s been placed?

Yes but hurry! There’s only a short window of time for us to edit or cancel your order. E-mail us hello@cocostripes.com and we’ll do our best to do it for you.

How can I track my order?

Immediately after your order is fulfilled you will get a notification with a tracking number for your order. You can then click this tracking number and it will take you to the carrier's website.